88chips FAQ — Your Complete Guide
This page answers the questions Myanmar players ask most often about deposits, withdrawals, the VIP program, Live Casino, and support.
This FAQ page covers the most common issues and questions players run into at 88chips, organized into five main topics: support, Live Casino games, deposit methods, VIP and cashback programs, and withdrawals. Each section has its own sub-headings so you can find what you need quickly. If your question isn't here, you can ask directly through 24-hour Live Chat.
Contact
88chips customer support operates entirely in Myanmar language. Both Live Chat and email are available in Myanmar, so players can get help without needing any English. The team can also handle questions about local Myanmar payment methods, making the service even more useful.
Before reaching out, have your 88chips account ID, deposit or withdrawal transaction details, the time the issue occurred (MMT), and a screenshot if you have one. Having these ready speeds up the resolution and helps the support team work more efficiently. For payment-related issues, also keep your bank transaction slip on hand.
Yes, 88chips customer support is open 24 hours a day, 7 days a week. Whether it's a public holiday, a late-night session, or any other time, you can reach the team instantly through Live Chat. No matter when you play, help is always available.
88chips offers two contact channels — Live Chat for instant support, and email at [email protected]. Support is not available through Telegram, Viber, or Messenger, so please note that messages sent through those channels will not receive a response.
Live Chat is accessible from any page on the 88chips website. Just open the site and click Chat to start talking with the support team in Myanmar language. If you need to reach someone right away, Live Chat is the fastest option.
Live Casino
In Live Dealer games, you watch a real dealer streaming live on your computer or phone. The dealer plays at a real table or spins a real Roulette wheel, so you can see everything as it happens — which makes the experience more trustworthy. Game schedules are shown on screen, and players can chat with the dealer.
88chips offers a wide range of Live Casino games including Baccarat, Roulette, Dragon Tiger, Sic Bo, and more. Every table is presented in an engaging setting that Myanmar players will enjoy. Familiar games like Shan Koe Mee are available too.
Dragon Tiger is a straightforward card game where you bet on either Dragon or Tiger — whichever side you think will draw the higher card. One card is dealt to each side, and the higher card wins. There are also side bets like Tie. Results are fast and the rules are simple, which is why it's popular with Myanmar players.
Baccarat has two sides: Player and Banker. The side closest to 9 wins. A small commission may be taken when you bet on Banker, while betting on Player carries no commission. Besides the two main sides, you can also bet on a Tie, adding more variety to how you play.
Bet limits in 88chips Live Casino games vary depending on the game type and table. There are tables suited for players who want to start small, as well as tables for those who prefer higher limits. You can check the limits for each table before you sit down.
Deposit Methods
To deposit with Wave Money, log in to your 88chips account, go to the deposit section and select Wave Money. Transfer the required amount to the 88chips Wave Money number shown, then submit your transaction code or screenshot. The minimum deposit is 3,000 Ks and your account will be credited shortly after.
88chips does not charge any deposit commission. However, payment providers such as KBZPay, Wave Money and AYA Pay may apply their own fees, so please check the charges in your payment app before transferring.
If your balance has not been updated within a few minutes of depositing, contact us via Live Chat with a screenshot of your transfer record. Our support team will check the record and process the funds. Please keep the reference number whenever you make a transfer.
To deposit with KBZPay, you need a KBZPay account linked to your phone number. Transfer to the KBZPay number provided by 88chips, then enter your reference number or screenshot in the deposit form. If you need more help with the deposit process, you can ask via Live Chat.
Regardless of payment method — KBZPay, Wave Money, AYA Pay or bank transfer — the minimum deposit amount is 3,000 Ks. Deposits below this amount cannot be processed. If you want to make your first deposit, staying at exactly 3,000 Ks still qualifies you for the full 200% bonus.
VIP Program and Cashback
To move up the VIP levels at 88chips, your account needs to be actively played. Once you have built up a playing history and established yourself as a trusted player on the platform, a VIP representative will reach out and upgrade you. Every player can progress based on their effort and time invested.
88chips VIP players receive cashback every week based on the amount they have wagered. The cashback rate depends on your VIP level: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold and up to 1.0% at Platinum. Cashback is normally credited every Monday.
88chips has four VIP levels — Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). Platinum is the highest VIP level, and players who reach it receive additional exclusive benefits.
In addition to higher cashback, VIP players receive priority service, faster withdrawal processing and direct access to a dedicated VIP account manager. Platinum players can also access promotions designed specifically for them, making their overall experience smoother.
Cashback credited by 88chips can be used immediately to play games and placed on any game you like. For details about cashback wagering requirements, please ask via Live Chat.
How to Withdraw
No, this is not possible. To prevent fraud and protect player security, 88chips can only process withdrawals to a wallet registered in the player's own name. Requests made to a wallet belonging to someone else may be declined under our security policy.
For the 88chips 200% welcome bonus, you must wager the bonus amount 15 times before the bonus and any winnings can be withdrawn. For example — if you deposit 20,000 Ks you receive a 40,000 Ks bonus, and you must complete wagering of 40,000 × 15 = 600,000 Ks. Withdrawal is only available once this wagering requirement is met.
88chips processes withdrawals 24 hours a day, 7 days a week, so there are no restrictions for night-time or holidays. Withdrawals are normally completed within 30 minutes to 3 hours (MMT), whether you request at 11 PM or 4 AM — the same timeframe applies.
88chips withdrawal processing time is 30 minutes to 3 hours (Myanmar Standard Time). Withdrawals via KBZPay, Wave Money and AYA Pay are normally completed within that window. Bank transfers may take slightly longer depending on the bank's processing schedule. Please note the minimum withdrawal amount is 20,000 Ks.
If your withdrawal request has been pending for over 3 hours, contact 88chips Live Chat and provide your account ID and withdrawal reference number. The support team will check and resolve it right away. Make sure your cashback or wagering requirements have been fully met.
Still can't find an answer?
The 88chips support team is available in Myanmar language 24 hours a day. Contact us instantly via Live Chat — we'll answer any question straight away.
Log in to 88chips and open Live Chat